Our depots are open 365 days a year. Visit the page of the city you are interested in in the useful information section to find out the opening hours based on the month of the year.

You can do it in two ways, both simple and fast.

1. Book and pay online

2. Book directly in the luggage storage - In just a few minutes you can book inside the storage using the touchscreen: select your rental details and proceed to payment by credit/debit card.

• MEDIUM WARDROBE can hold 2 cabin hand luggage or a larger suitcase and a backpack: dimensions H45, W40, D90 cm

• LARGE WARDROBE can hold 3/4 cabin hand luggage or a very large hold suitcase or 2 medium-sized suitcases or 4 backpacks: dimensions H60, W40, D90 cm.

Don't overfill your closet! Don't put too many things in the same closet so as not to jam the lock. Otherwise you won't be able to clear your locker for baggage claim. Having trouble figuring out which locker to choose? Having trouble paying?

Call us or contact us via WhatsApp at +39 377 325 1273

Upon booking, after paying the deposit, you will receive a QR code or code via email.

Didn't receive it? Check your spam!

The procedure to follow to unlock the box/cabinet is as follows:

> Touch the display

> FREE

> Enter cabinet/box number > OK

> Enter opening code > OK

Without the access code, you cannot reopen or free the lockers and therefore you cannot collect your bags.

Remember this!

The emergency recovery procedure for the opening code is free of charge.

Our lockers can be booked for a minimum of 1 hour. The maximum rental period is indefinite. If you fail to collect your luggage or if you have not expressly stated your desire to extend your storage period, we will store your luggage and/or items for the next 7 days, charging the applicable daily rate. After that time, they will be destroyed, and you will be charged for any resulting costs. If you forget to collect your luggage before closing time (if applicable), we will store it for you, and you can collect it during closing time for an after-hours fee.

In this case, to collect your baggage you will have to pay the excess hourly cost. You can easily pay the difference with your credit/debit card and proceed to collect your baggage.

Having trouble understanding which locker to choose? Having trouble paying? Write on whatsapp or call us through our contacts and we will give you a solution right away! Having trouble collecting your luggage? Read the instructions carefully or send us an email, write on whatsapp or call us for assistance. You can find the contacts in the dedicated section on the home page of the deposit.

The reservation cannot be modified in the system. Refund and cancellation are always possible in case of error or in any case with notice within 24 hours of the day before check in, net of commissions (for payment with Stripe total refund €1.44, for Paypal €1.58).

Of course, our luggage storage is open every day and under video surveillance 24 hours a day. In the event of human errors, for which PartenoBag is not responsible, any violation or attempted tampering that causes damage will be prosecuted. In the event of proven machine errors and impossibility of assistance, the costs of the poor service will be borne by PartenoBag. Any type of vandalism or malicious act will be prosecuted in the appropriate venues.

Of course! After depositing your luggage you can reopen your locker by clicking “ REOPEN ”. This function is available immediately from the beginning of the rental. For exceptional emergencies call us.

You can pay by Visa, Mastercard and Maestro credit/debit cards.

Absolutely yes, 100%. Our luggage storage is under 24-hour video surveillance and the contents are insured up to €500.

As we were telling you, our luggage is 100% safe but in the very remote event of theft or damage, each of your bags is guaranteed for Euro 500.00 by the insurance company.

Online

1 Choose day and time of arrival

2 Choose how long

3 Choose the type of cabinet

4 Enter your email address

5 Pay by card (PayPal only)

6 Receive the QR Code by email to use your locker

In store

1 Choose how long

2 Choose the type of cabinet

3 Enter your email address

4 Pay by card (any type)

5 Receive the QR Code by email to collect your baggage

Open daily, 7:00 - 22:00

MEDIUM CLOSET (holds 2 bags)

€2.00 per hour Daily €12.00

LARGE CLOSET (holds 3/4 bags)

€2.50 per hour Daily €15.00

+39 377 325 1273 (telephone and WhatsApp assistance from 8:00 to 23:00)

info@partenobag.it

Notice! Make sure you enter a correct email address and that you can open your email to receive the QR Code. Do not use lockers left open . First book and pay, then leave your luggage in the locker randomly assigned to you (the incorrect use of a locker found open will result in a charge of €5 and the intervention of the assistance) In case of problems contact the assistance. You can find free Wi-Fi!

Are you running late for your pick up? Don't worry, our storage is secure, your locker will remain locked and will only open once you have paid the required balance.

Of course, Parteno Bag applies a one-time nightly fee:

Out of hours rate: From 22:00 to 00:00 the cost is €5.00

Night rate: From 00:00 to 07:00 the cost is €10.00

Call or contact via Whatsapp the number +39 377 325 1273 to proceed with the payment via POS link